Loading Training
  • This training has passed.

Strategies for Dealing with Difficult People

November 27, 2018 @ 9:00 am - 12:00 pm EST


Self-Paced Learning

Change the way you see and respond to difficult situations and learn to handle difficult conversations with skill and confidence. Learn strategies to recognize mental health concerns, and address various behaviours (e.g. verbal aggression, negative talk, sense of entitlement, safety). Learn valuable skills and methods to change the dynamics, de-escalate, and support individuals and groups.

Animated and engaging speaker.

Very natural, relaxed, open and easy delivery.

Learning Outcomes

By completing this workshop, participants will have an understanding of:

  1. How to deal with a variety of difficult people with more skill and confidence
  2. How to address disruptive behaviours
  3. How to confront someone calmly and respectfully
  4. How to be a better listener
  5. How to maintain professional and personal relationships
  6. How to promote cooperation
  7. How to recognize most common signs of distress and how to respond

Who should attend this workshop

 The Dealing with Difficult People Workshop is designed for anyone who has to deal with difficult people or difficult issues.  Human resource managers, team leaders, volunteer coordinators, managers, educators, consultants, police officers, customer service representatives and people who negotiate will all benefit from this workshop.

Well spoken, engaging speaker.

Great examples!


  • High quality instruction by a Document Accessibility Specialist
  • Small class size (maximum 20 participants)
  • A Step-by-Step Reference Guide
  • Complimentary coffee and tea
  • A chance to network with other professionals
  • Official recognition for your participation (that you can share on LinkedIn, Facebook or your resume)


Accommodations are available upon request.

Certificate of Completion

After viewing this webinar you will be awarded a personalized Certificate of Completion which can be shared on LinkedIn, Twitter,  and Facebook, downloaded as a PDF or shared via URL.

Webinar Permissions

Your purchase gives one person access to view this webinar for 7 days from the date of purchase. Access is non-transferable and log in details may not be shared with others. No extensions will be given beyond 7 days.

Your purchase gives one person access to view this webinar for 30 days from the date of purchase. Access to this webinar recording cannot be shared with other people. No extensions will be given beyond 30 days.

15% Discount

Order 3 or more tickets to view this webinar and get 15% off your order. The applied discount will appear in the Cart.


The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Tickets are no longer available

Sign up for our newsletter

Stay informed about accessibility news, funding, events and legislation.

This field is for validation purposes and should be left unchanged.