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Accessibility Compliance 101

June 17, 2021 @ 12:00 pm - 3:00 pm EDT


Self-Paced Learning

This in-depth training has been created for staff who are responsible for their organization’s AODA implementation and compliance. We will review the legislation, discuss in detail your legal requirements, provide you with a multitude of resources, and share best practices for ensuring your organization’s successful compliance. There will be time during the webinar to ask the presenting AODA expert questions about how the legislation affects your particular organization.

100% of past webinar participants said that their understanding of the AODA and their compliance obligations improved as a result of this webinar series.

Who: Management Team Staff, including Executive Directors/CEOs, Directors & Managers (HR, Communications, Policy Development, and Volunteer Coordinators).

Why: Organizations of all sizes (1+ employees) and types (nonprofit, businesses, and public sector) must be compliant with the AODA requirements, including policy development and training of all staff. AODA compliance reports must be submitted to the government by December 31, 2020 (UPDATE: New compliance report deadline is June 30, 2021).

“The webinar highlighted the most relevant information in an easy to understand format and provided great examples to further enhance understanding.”

 “It was broken down into manageable units. Also great resources.”


  • High quality instruction by an AODA Expert
  • Presentation slides (.pdf)
  • A chance to ask all your questions
  • Customer Service Standard Policy Template
  • Integrated Accessibility Standards Policy Template (includes Information and Communications, Employment and Design of Public Space Standards requirements)
  • Multi-Year Accessibility Template
  • Resources, best practices, tips and tools
  • A chance to network with other professionals

“It was easy to understand and having the materials accessible afterward for reference was very important & helpful.”

“Being online is a great way to learn that is flexible for our team.”

“This course has been incredibly informative, easy to digest, and I feel much more equipped to do my work now!” 

“Very clear presentation with lots of specific examples.”

Course Outline:

Part #1- AODA Overview and the Customer Service Standard


Part #2 – General Requirements and the Information and Communications Standard


Part #3 – Employment Standard and Design of Public Spaces Standard


More comments from participants on what they liked about the series:

Covers a lot of information in an organized manner.

Love that this training can be completed online remotely.

Good take away documents to share with managers.

The takeaways, such as the bonus handouts and templates.

The detailed information provided during the webinar and the resources provided.

Examples given to illustrate the standards.

Trainer is engaging and easy to understand; answers all questions.

Interactive to get participants involved.

Clearly stated and easy to follow – allowed for follow up with the attendees via the recordings.

Technically it was easy to access the seminar.  Topics thoroughly covered.

Clear and straightforward information.

Very good and engaging trainer.

Nice concise review, good examples & resources – thank you!


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