Accessibility Awareness Training (License)
April 26, 2023 - April 26, 2053$15,000.00
This one-time purchase of our Accessibility Awareness training course will allow you to host it in your LMS and have it available for years to come.
Our introduction to accessibility will increase your understanding of disability types, barriers and best practices in the areas of customer service, employment and communications. For organizations who have trained their staff on the accessibility awareness, such as the mandated AODA training, this is an excellent refresher course and, for those new to accessibility, you will come away actionable steps.
The course contains 4 modules and with accessibility tips and best practices throughout the course. Each module offers resources for downloading and a short knowledge check.
“This course was very informative and very easy to follow.”
“Great course to introduce the topic, create awareness and curiosity.”
“Lots of useful information. Easy to understand.”
Module 1- Why Accessibility Matters
Accessibility is still quite limited in Canada and many people with disabilities do not have equal access to employment, information, goods, services, and more. Many people benefit from a world that is more inclusive and accessible. For businesses, excluding potential customers is a significant missed opportunity. For other organizations, it is part of your mandate to serve all those that need your programs and services.
- Who benefits from accessibility?
- The facts about Canadians with disabilities
- Types of disabilities
- Understanding barriers
- Accessibility Language Primer
- Talk about Disabilities: Choose the right word
Module 2: Serving Your Customers
Providing great customer service to people with disabilities and their families is, in lots of ways, simply about treating people as you would like to be treated. The key is understanding what your customers’ needs are and doing your best to meet them.
- Providing great service
- How to offer assistance
- Respectful language
- Giving and receiving feedback
- Tips for serving customers with disabilities
- Service animals
- Support person
Module 3: Diversifying Your Team
Many employers are struggling to find workers and are missing out on the huge talent pool that is available within the community of people with disabilities. Making a hiring decision should always come down to selecting the best person for the job. While each new employee brings their own strengths, there are significant, positive performance trends noted by businesses that have hired individuals with disabilities.
- Benefits of hiring people with disabilities
- Employment Myths
- Attracting Diverse Job Candidates
- Inclusive Hiring Practices
- Job Accommodations
- Attracting diverse job candidates
- Inclusive interviewing practices
- On-boarding and accommodations
- Examples of job accommodations
Module 4: Communication is key
Some people’s ability to communicate, whether that be reading, writing or speaking, may be impacted by their disability and there are a number of things you can do to facilitate two-way communication.
- Communication Tools
- Accessible Communication
- Accessible Websites
- Writing for Accessibility
- 20 Tips for Accessible Communications
- Accessibility and Digital Inclusion Infographic
- Alternative Formats
- Clear Print Guidelines
“Very informative introductory course on accessibility. Definitely opened my appetite to get more information on more precise accessibility subjects.”
“I like the way of explaining a topic by giving examples and using tables such as columns and rows. It was easier to understand than just reading all paragraphs of explanation. “
“Great course and content! “
“The course was very thorough considering that it did not take long to complete. I appreciated the downloadable resources which I am sure will come in handy and help reinforce my learning.”
“This course was very informative and very easy to follow. “
Course created in 2023.
French version available upon request.