It is true that many people benefit from a step-free building, or one that has a ramp, including wheelchair users, parents with strollers, or delivery providers. It is also true that many of your customers have access needs that have nothing to do with ramps, for example someone with hearing loss, dementia, or diminishing vision, or a concussion.
Accessibility encompasses more than renovations. Simple no-cost, low-cost modifications can quickly improve access and we invite you to consider the tips and best practices offered in the booklet “The Business of Accessibility: How to Make Your Main Street Business Accessibility Smart”. We were responsible for developing the handbook, in partnership with the Ontario BIA Association and the Government of Ontario.
The handbook is available as an accessible PDF, in both English and French.