Accessibility Awareness Course

Current Status
Not Enrolled
Get Started
This course is currently closed

This general accessibility awareness course will assist organizations to train their staff on disability best practices and on accessibility legislation. For organizations who have trained their staff on the accessibility awareness, such as the mandated AODA training, this is an excellent refresher course on how to serve and interact with people who have various disabilities.

Content in this self-directed course includes these topics and accompanying resources:

  • Why is accessibility and inclusion important?
  • Accessibility legislation in Canada
  • Understanding barriers to accessibility (social vs. medical model)
  • Exploring differences (hearing, vision, cognitive, physical, assistive devices, service animals, support persons, etc.)
  • Interacting with a person with a disability
    • Respectful language
    • Accommodations
    • Over the telephone
    • Service animals
    • Support persons
  • Alternative formats and digital inclusion
  • Recruitment and on-boarding of employees with disabilities
  • Accessibility tips and best practices throughout the course
  • Case studies throughout the course
  • Mini knowledge tests and final quiz
  • Personalized Certificate of Completion
  • Resources for downloading